Famous Quotes & Sayings

Susan Ward

Train your staff (if you have any) to be always helpful, courteous, and knowledgeable. Most importantly, give every member of your staff enough information and power to make those small customer-pleasing decisions, so he never has to say, "I don't know, but so-and-so will be back at..."

Susan Ward

The irony of good customer service is that over time it will bring in more new customers than promotions and price slashing ever did!

Greg Aiello

The arbitrator's decision is consistent with our collective bargaining agreement, and it simply enforced the terms of the player's contract.

Fred Janicke

They offered us a package that mirrored what we already had and a three-year contract agreement. It saved a lot of heartache.