Famous Quotes & Sayings

Susan Ward

Train your staff (if you have any) to be always helpful, courteous, and knowledgeable. Most importantly, give every member of your staff enough information and power to make those small customer-pleasing decisions, so he never has to say, "I don't know, but so-and-so will be back at..."

Susan Ward

The irony of good customer service is that over time it will bring in more new customers than promotions and price slashing ever did!

Tony Blair

You know, the media and politicians are always gonna be in a bit of tension with one another and probably most of the time that's healthy and indeed even creative. But it's where - it's really when news organisations are used as kind of instruments of politics that it gets tricky.