Famous Quotes & Sayings

Dave Barry

A long memory is the most subversive idea in America. A tautology is a thing which is tautological. A witty saying proves nothing, but saying something pointless gets people's attention. If your kids look like you, it's hereditory. If they look like the neighbor, it's the environment. Although golf was originally restricted to wealthy, overweight Protestants, today it's open to anybody who owns hideous clothing.

Susan Ward

Train your staff (if you have any) to be always helpful, courteous, and knowledgeable. Most importantly, give every member of your staff enough information and power to make those small customer-pleasing decisions, so he never has to say, "I don't know, but so-and-so will be back at..."

Susan Ward

The irony of good customer service is that over time it will bring in more new customers than promotions and price slashing ever did!