Bill Swank
Bill Swank
comment evaluate fully impact opportunity premature since specifics staff
Since we have not had an opportunity to fully evaluate the impact of these staff recommendations, it would be premature to comment on specifics at this time.
adjustment along costs customers direct fuel high increase pass
This is an increase in the adjustment in the fuel (cost) . . . that is a direct pass along to the customer. We're impacted by the same high costs of fuel that each of our customers are.
difference following fuel prices
If fuel prices come down drastically, we will refund the difference the following year.
million
Considering we have 1.3 million poles, that would be 120,000 a year.
confuse intent
There was no intent to confuse or mislead anybody.
account determine dollars engineer number reduce whose
Someone is going to have to determine whose engineer is correct. That's part of the process. They try to reduce the number and we try to account for the dollars we spent.
contact customer people problem service situation work
People should contact us if they have a problem and let us know what their situation is. Our customer service representatives will work with customers.
average bad customers half less national service time
Our customers are out of service less time only half as much as the national average so if we had bad maintenance we wouldn't have that kind of reliability.
affect fuel prices
It won't affect prices at all. We anticipated the fluctuation in fuel prices when we set our rates.
beginning diversity fuel nation striving
Fuel diversity is something we've been striving for for a long time. I think the nation as a whole is beginning to reassess its options.
cost life
Unfortunately, hurricanes are a way of life here in Florida, and restoration is a cost of doing business.
ease
We're well over a million, and it doesn't look like it's going to ease up.
begin change cold customers heard mild noticing people returns strong unless until weather winter
We've had very mild winter weather so far. We haven't heard a lot of customers complaining about their bills. Unless we get a really strong cold snap, it will be until the hot, humid weather returns before people begin noticing a change in their bills.
half might month quickly since
We are working on them, and we will try to get to them as quickly as we can. It's only been a month and a half since Wilma. It might take another month or two.