Bruce Francis
Bruce Francis
Bruce Colin Francisis a former Australian cricketer who played three Tests on the Australian tour of England in 1972...
access cause database error issue normally root running system tuesday
The root cause of the intermittent access was an error in the database cluster. Salesforce.com addressed the issue with the database vendor. By Tuesday afternoon, the system was running normally for all users.
breaks mobile user
The end user is the one who makes or breaks the mobile application.
database issue issues system
Salesforce.com addressed the issue with the database vendor. There are no outstanding issues in the system at this time.
customers fine issue period regret running system
The system is running fine today. Some of our customers experienced a period of intermittent availability...yesterday. We regret any inconvenience that this issue may have caused.
bound community customers entitled feelings opinions passionate respect run
Our customers are entitled to their opinions and we respect that. When you have a passionate community of users, feelings are bound to run high.
clock happening possible prevent step
We are working around the clock to take every possible step and take any new ones that we could to prevent this from happening again.
apologize constant customers service sincerely time today
We know that any time that the service is not available, it's frustrating to our customers, and we sincerely apologize for that. We know that what our customers want is constant improvements in our service, and that's what we are working on today and every day.
customers estimates informed publish reasonable service site whenever
We want this site to keep customers as informed as possible. So we will publish estimates of service restoration whenever we have a reasonable estimate.