Elaine Rubin
Elaine Rubin
consumer crazy drive expect kinds meaningful name promotions purchases retailers time trying ways
Now profitability is the name of the game, and you'll still see promotions, but I think retailers are trying to think of more meaningful ways to drive purchases and consumer loyalty. We won't see crazy promotions, but we will see the kinds of promotions you'd expect this time of year.
although category clearly delivery future greater last means multiple offering options picture roughly service shipping somewhat winner
I'd say the delivery picture right now is roughly the same as last year, although somewhat more competitive. But in the future we'll see greater service selection. And offering multiple shipping options means there's clearly not a winner in (delivery) category yet.
amongst belief common consumers demand industry longevity months order retailers
It is representative of the industry at large. About 12-to-18 months ago, there was this common belief amongst retailers that in order to have longevity and a long-standing business, we all need to be considering multi-channel operations. This is what consumers are going to demand of us.
number reason smarter underlying
You're going to see many more partnerships, and for a number of different reasons. The underlying reason is that we're getting smarter and more competitive.
consumer pricing suited ups
UPS is much better suited from a pricing standpoint, but also from a consumer standpoint.