Eric Rabe
Eric Rabe
asking business contract eliminated jobs manage means union unit work
We are asking each business unit to manage their work flow, which means managers' jobs have been eliminated, not the union positions, and we have eliminated contract work,
contract fully impossible intense late people predict remains sides since talking talks unions yesterday
We have been talking with the unions since late yesterday afternoon, ... non-stop intense talks with all sides fully engaged. It remains impossible not predict when these talks will end in a contract and get people back to their jobs.
allow approve company continue contract process remain street unions willing
We continue to negotiate, and we continue to be hopeful. However, the negotiating process is a two-way street and the unions have not been willing to approve a contract that would allow the company to remain competitive.
anxious contract deadline helpful people point ready serious union
When you get to a point where you think people are ready to go home... that sometimes is helpful to have a deadline to get people focused, ... I think people are serious about getting a contract and getting things back the way they should be for customers. I think the union people are just as anxious to do that as we are.
anybody certainly continue interest negotiate walking
We will certainly continue to negotiate with anybody who's here. We have no interest in walking away from talks.
behavior business negotiate normal outrageous refused
We think their behavior is outrageous for normal business commerce. Essentially they have refused to negotiate with us.
change issues move movement moving positive seen situation
We have seen some positive movement on some of the issues, but this is a situation with a lot of moving parts. Those issues could change as we move to other issues.
attempt engaged
We're not engaged in any improper attempt . . . to get proprietary information.
believe days few framework general good obtaining optimistic reached sure
We believe we reached a good general framework for obtaining a contract, but right now we're down to the wire. I'm still optimistic that we'll get it done in a few days but I'm not sure we'll get it done today.
people position results strike
We're in a position that could results in a new contract, and the end of the strike and getting people back to work.
accurate amount amplified hard information issue position stories tend true work
But getting our accurate position out there on this issue is something we've had to work hard to achieve, ... A sizeable amount of inaccurate, or even blatantly biased, information makes its way to the web, and the more sensational stories - true or not - tend to get amplified by repetition.
call customers good people prospects sales sell service view
We sell our service to customers who call us, ... Our view is that if people don't want to be called, they won't be good sales prospects anyway.
competitor effective goes objective second strike wireless
As this strike goes into the second week, the objective of this is for us to be able to be the most effective competitor in the wireless sector,
address agree call centers customers face hard issue job people provide question raised service solution stress tough union work workplace
Now the union has raised the issue of workplace stress, and we're working on a solution to that too, ... The work done in call centers we all agree is tough and the people that do this work face a hard job. The question is, how can we address issue of job stress and still provide customers with the service they want and that they deserve?