Eric Rabe
Eric Rabe
agreement believe continue continues contract fervent hope negotiate process progress quickly reach strike within workers
It's our fervent hope that we will be able to negotiate that contract and get it over as quickly as possible. We continue to believe that we've made progress and that the end of this negotiation process continues to be within reach. We believe we can reach an agreement quickly and get workers back on the job. We want this strike to be over.
bargaining confront continue continuing difficult exhausting frankly issues plug sort status
The status of the bargaining is that we are continuing to talk. We continue to frankly plug through some of the more difficult issues that confront us. It's become sort of an intense, exhausting sort of a process. We're working through the issues one at a time.
repair services slower
Some other services may be slower as well, like repair or installation.
competing competition people turn
It's not competition yet, but . . . it may turn out to be yet another way in which people are competing with us.
payroll
She is not on our payroll at this point.
build business cases normal sure tomorrow volumes worse
I'm sure there have been cases of that and I'm sure it will get worse tomorrow as normal business volumes build up.
competitor effective goes objective second strike wireless
As this strike goes into the second week, the objective of this is for us to be able to be the most effective competitor in the wireless sector,
against far suit
As far as I know, that's a suit against her, and we have nothing to do with that.
agree agreement believe complete honestly hours matter obviously people situation time together
I honestly believe we are in a situation where this could come together in a matter of hours if people agree that it's time to do that, but we haven't been able to get that kind of an agreement from the unions. Frankly, we think we're there. Obviously there's not complete agreement on this.
address agree call centers customers face hard issue job people provide question raised service solution stress tough union work workplace
Now the union has raised the issue of workplace stress, and we're working on a solution to that too, ... The work done in call centers we all agree is tough and the people that do this work face a hard job. The question is, how can we address issue of job stress and still provide customers with the service they want and that they deserve?
accurate amount amplified hard information issue position stories tend true work
But getting our accurate position out there on this issue is something we've had to work hard to achieve, ... A sizeable amount of inaccurate, or even blatantly biased, information makes its way to the web, and the more sensational stories - true or not - tend to get amplified by repetition.
call customers good people prospects sales sell service view
We sell our service to customers who call us, ... Our view is that if people don't want to be called, they won't be good sales prospects anyway.
change issues move movement moving positive seen situation
We have seen some positive movement on some of the issues, but this is a situation with a lot of moving parts. Those issues could change as we move to other issues.
anxious contract deadline helpful people point ready serious union
When you get to a point where you think people are ready to go home... that sometimes is helpful to have a deadline to get people focused, ... I think people are serious about getting a contract and getting things back the way they should be for customers. I think the union people are just as anxious to do that as we are.