Heather Friedland
![Heather Friedland](/assets/img/authors/unknown.jpg)
Heather Friedland
calls efficiency enormous feedback few heard last needs phone pinpoint security took trying
We've had enormous amounts of feedback over the last few months. We took a lot of phone calls with IT managers, trying to pinpoint what their needs were around customization. Security and efficiency were two of the big 'asks' we heard from IT managers.