Henry Harteveldt
Henry Harteveldt
consumer harm
There is categorically no consumer harm being done right now.
buying confusing
Buying an airfare is confusing enough now. This could make it even more confusing.
airlines buying confusing free looks rein whatever
It looks like the airlines are going to get free rein to do whatever they want. Buying an airfare is confusing enough now. This could make it even more confusing.
base buy delta ease flights issues wider
The ease with this is that Delta doesn't have to buy Continental. There are no antitrust issues and a wider base of flights and destinations.
incumbent possible respond
It's incumbent on American to respond to this. It's possible that American will try to up the bidding for US Airways.
brutal consumers crowded customer lacks market online research shows sites travel
This is a crowded and brutal market that makes the NHL look like the opera. It also lacks customer loyalty. Our research shows that only 4 in 10 consumers who use online travel sites say they routinely go to the same site.
embrace industry
The industry as a whole will have to embrace this. It will just take time.
becoming partners rule winning
I would not rule out Boeing becoming partners with one of the winning bidders and getting in through the back door.
marketing move needle wrong
They're really just marketing gimmicks. There's nothing wrong with them, but I don't think it's going to move the needle for you.
group online travel
Group travel is very much a nascent part of online travel.
accounting airlines allowing delta dominate extremely harder large merge percent three united
By allowing Delta to merge with Continental or Northwest, we would have three extremely large airlines accounting for 75 percent of market. But it would be harder for American and United to dominate Delta if Delta were to merge.
access biggest brings challenge cincinnati flights immediate northwest overlap pacific
There is very little overlap but the biggest challenge would be rationalizing flights in and out of Cincinnati and Detroit. What Northwest really brings is immediate access to the Pacific Rim.
good last
that they are only good as their last sale.
building competition fierce huge online percent represent revenue total travel upside
Online travel in 2004 will represent only about 15 percent of the industry's total revenue for the year. So there's huge upside to grow. The fierce competition now is about building the brand.