John Fingleton
John Fingleton
addition against avoid chance consumers enforcing equip essential falling knowledge law lose money necessary skills victim
Consumers who lose money to scams have very little chance of getting any of it back. So it is essential that, in addition to enforcing the law against scammers, we equip consumers with the skills and knowledge necessary to avoid falling victim to them in the first place.
banks close cost markets prices scrutiny seeing
If the banks didn't want a lot of this scrutiny we would see prices pretty close to cost in these markets (PPI), and we're not seeing that.
consumers designed letter misleading money vulnerable
This letter was designed to take money from vulnerable consumers by distressing, frightening and misleading them.
customers effort informed sure sympathy
We don't have too much sympathy if they are overcharging their customers and not making much effort to make sure customers are making informed choices.
case countries debate few litigation market settled shocked
With this case I would have been shocked if they (MasterCard) hadn't appealed. This is a market where there's been litigation all over the world and there are very few countries where there's a settled debate about that.
changed commission competition evidence given importance market sector view
The convenience sector has changed rapidly, and given our evidence and the importance of this market for consumers, our provisional view is that it would be appropriate for the Competition Commission to investigate.