Malcolm Collins
Malcolm Collins
Malcolm Collinsis an ex-amateur boxer from Cardiff, Wales, who competed in the lightweight division. Never turning professional he is notable for represented Wales in two Commonwealth Games winning silver in both the 1954 Games in Vancouver and the 1958 Games in Cardiff...
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The ability to infuse contact centers with a new depth of customer knowledge that makes each interaction as meaningful and productive as possible is a powerful tool for driving competitive advantage. The Nortel and Witness Systems relationship delivers greater choice for our customers, allowing them to deploy multimedia, SIP-based contact center capabilities regardless of whether they have deployed an IP, traditional telephony or hybrid infrastructure.
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Combining the capabilities of Microsoft's Live Communications Server and Microsoft Office Communicator's capabilities with Nortel's IP Telephony represents a win-win scenario for end-users. We are pleased to be working with Microsoft to integrate our open, SIP applications, which are designed to enable customers to drive increased productivity through enhanced access to a multitude of applications and simplified communications. Designed to ignite global commerce, we expect this new solution to open up a world of new opportunities for businesses by providing users with the convenience and flexibility to collaborate through the most effective means available.
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At Nortel, our focus is providing multimedia communication capabilities that increase employee productivity and drive innovation, ... Our new IP multimedia solutions are designed to make it possible for employees to collaborate and work more effectively. The results are a more collaborative environment, increased worker productivity and the ability to be much more responsive to customer needs.