Martin Baird
Martin Baird
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Ask someone which restaurants they are satisfied with and they will gladly tell you. Ask them which restaurants they recommend and their answer puts their personal reputation at risk. They don't want to disappoint their friends, who are likely to patronize the restaurants they recommend.
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That means you should forget about whatever title you have at work. Everyone who works at a casino is in the guest service business. Employee titles are meaningless. Each employee must view guests as an opportunity to make a lasting positive impression.
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Always start the day with a positive attitude. Create a bright attitude by listening to upbeat music, exercising in the morning, playing with your children or pets and avoiding stressful situations whenever possible. Maintaining a positive attitude is one simple technique for creating top-notch customer service that will set your casino apart from the competition.