Martin Baird
Martin Baird
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Always start the day with a positive attitude. Create a bright attitude by listening to upbeat music, exercising in the morning, playing with your children or pets and avoiding stressful situations whenever possible. Maintaining a positive attitude is one simple technique for creating top-notch customer service that will set your casino apart from the competition.
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That means you should forget about whatever title you have at work. Everyone who works at a casino is in the guest service business. Employee titles are meaningless. Each employee must view guests as an opportunity to make a lasting positive impression.