Nicholas Graham
Nicholas Graham
Nicholas Grahamis a Canadian businessman and entrepreneur, originally from Calgary, Alberta. He was sometimes known as Doug Scot...
cooperate information provided
We have been approached by investigators. We did cooperate and provided information that was requested.
asked combat good help mechanism mode provide quite users
We're very much in combat mode around here. Our users have asked us for quite a while for help in determining good e-mail from bad. We have to provide them a mechanism to do this.
address aol billing consistent consumer customer efforts full goes great issue obtain opportunity potential provide resolve service taking
AOL goes to great lengths to provide high-quality, best-in-class customer service -- taking extraordinary efforts to prevent, address and resolve billing issues. Consistent with that approach, the settlement allows any consumer with an outstanding issue the opportunity to obtain a potential full refund.
last postal provide service similar system time
The last time I checked, the postal service has a very similar system to provide different options.
impact members seen service unusual
We haven't seen anything unusual or alarming. There hasn't been any impact on our members or our service.
assist certain increase intentions member quality
that will increase quality assurance, and assist with the verification of certain member intentions online.
increase pressure pursue virginia
We want to use the Virginia law, which is the first of its type, to increase the pressure on these miscreants and to let them know we will pursue them in every way possible.
accurate clear conversation correct information interested members mind political providing
We don't mind when organizations make philosophical and political arguments, as long as they have the correct facts. After having a conversation with them, it was pretty clear they weren't interested in providing their members with accurate information or the truth.
delivering guarantee hearing members partners stand
We were hearing not only from members but also e-mail partners that they wanted a different way of delivering e-mail that would stand out in the inbox and would guarantee them delivery.
add care customer pleased positive practices reach resolution steps
We are pleased to reach this resolution because it will add even more positive steps to the customer care practices we already have here at AOL.
accurately containing continue delivering millions web
We've been accurately and responsibly delivering tens of millions of e-mails containing that Web link, and we will continue to do so.
agreement pleased reached state
We're pleased to have reached this agreement with the State of New York.
business busy experience knowledge policy public time
Her knowledge and experience in the public policy and business world will be helpful. This is a very busy time for us.
matter pleased
very pleased to see this matter come to an appropriate conclusion.