Robert Johnston
Robert Johnston
customer emphasis greater needs service spirit
We want to substantially put greater emphasis on customer service and customer satisfaction. We really want to revitalize the spirit of the organization. It needs to be a much greater competitor.
clearly focus number strategies
We have a number of strategies that we haven't disclosed yet. The focus will clearly be on the consumer.
game headache knew love money
It's a big headache and I knew I wasn't going to make any money off it, but I have a love for the game and a love for the community.
diligently incredibly
He is incredibly excited. He is working diligently to really reinvigorate and rejuvenate the company.
memory necessary region
It showed us that this region is necessary for recognition memory. The hippocampus has also been implicated for recognition memory in humans.
combat creating critical emerging growing passage pursuing safer technology threat
Northrop Grumman has been aggressively pursuing emerging technologies to combat the growing threat from mines. The transformational mine-detection technology used in ALMDS is critical for creating safer passage around the world for our servicemen and women.
celebrated chance dined help history honor loyal open special welcome
It's our chance to say 'thank you' to all of our loyal patrons who have dined with us - and celebrated with us - for so many years. We wanted to do something special to honor our history and to help welcome our 100th location, which will open by year's end.
adrenaline box came hand rope time
The first time I came out of the box rope in hand was such an adrenaline rush.
among company deal difficulty gaining great investor respect
This is a company that that has had a great deal of difficulty gaining a great deal of respect among the investor community.
basic change couple future improvement last major results visibility
Just real basic improvement on operations, I think will a major change in this company, ... With the last couple of quarters, not only were the results disappointing, but the visibility in to the future has been murky.
actual matters mean
Projections don't mean anything, what matters to me are the actual results.
born city die finally knew parades sadness seeing
Seeing the parades made me feel like I was finally home. But at the same time, I was jarred by this sadness that the city I was born in and will die in will never be the place I knew before the hurricane.
bring couple good last performance publicly quarters talked time value
The last couple of quarters we've talked publicly about being dissatisfied with the performance. It was going south, so we thought this was a good time because we think we can bring value to the company.
actual bar focus items stores work
We see problematic actual execution. Stores are in disarray. Advertised items are not available. Scanners don't work with the bar codes. Those are things we would focus on right away to try to improve.