Sheryl Kingstone
Sheryl Kingstone
bend buying customer dumb investment oracle value
Oracle has to bend to what the customer needs. If they don't do that, they're not going to get the value of the investment they made buying Siebel. They're not a dumb company.
coming effort market realize sage space
Realize that Sage has been in the CRM space for a long time, ... They are not coming to the market with new technology; it's more of a repositioning and branding effort in the U.S. and globally.
coming effort market realize sage space
Realize that Sage has been in the CRM space for a long time. They are not coming to the market with new technology; it's more of a repositioning and branding effort in the U.S. and globally.
barriers break care consistent contact current customer framework helps improved microsoft point provide responding single
The contact center--the single most important point of contact for responding to customer needs--must become more agile, provide a consistent customer experience, and be optimized for improved performance. The Microsoft Customer Care Framework helps break down the current barriers that exist.
call center major people trend
That's the major trend of CRM: to get people out of the call center and into self-service,
marketing offer
The $500,000 offer is a very tactical marketing move.
selling
Now we see more application vendors selling these suites.
criteria customer service staying
The number-one criteria for staying with a software-as-a-service vendor is going to be customer service and support.
add biggest cleansing data failures great paying points quality value
This will be a great value add to Salesforce.com because data quality and data cleansing are one of the biggest paying points and failures of any CRM solution.