Steve Dale
Steve Dale
behind catch dropped insurance knowing people program proof sending theory
The theory behind the program was it would catch people who dropped their insurance after renewing their registration. In reality, we were suspending people for not sending in proof of insurance even if they had it. There was no other way of knowing if they were insured or not.
approach family game great reminded
He reminded us how great the game was and all that we would get out of it. The friendships, the camaraderie and how everyone was responsible for each other. He had a real family approach to the game.
bank coming computer customers home walk
Now you can bank from your computer at home or your laptop. What we keep coming back to is that our customers want to see a real person when they walk into a branch.
answering asked customers
Our customers asked for it. This is our way of answering our customers.
care chance consumer decision financial people strictly week
Our decision is strictly consumer driven. A lot of times people have that day off and it may be the only chance they have during the week to take care of their financial needs.
accounts married mean personal popular spending three
Three accounts are also popular ? a 'household' account and two personal accounts. Just because you're married doesn't mean you have the same spending habits.
anybody execution percent stop
We didn't have a lot of plays, and it was 90 percent running. Execution was more important to him. We'd have only two formations and see if anybody could stop it.