Susan Ward
Susan Ward
Susan Wardis an American actress and model...
fascinated gives hear name people provides railroad
People are fascinated when they hear the railroad story, ... They want a story. It gives the name substance, provides a connection.
coming emotional hit saw
It was emotional to see them. It really hit me when I saw them coming off the plane.
easily guy half hired numbers recalled remember research year
A year and a half ago, we hired this guy to research names, ... He said, 'People remember numbers more than names.' Numbers 7 and 9 were the most easily recalled digits.
beginning hope leading music olympic opportunity present season skaters
This is the beginning of the season leading up to (the Olympics). This the first opportunity you are going to see the program, the music that these skaters hope to present at the Olympic Games.
educational keys good-relationship
Don't make promises unless you will keep them. Not plan to keep them. Will keep them. Reliability is one of the keys to any good relationship, and good customer service is no exception.
educational helpful profit
Be helpful - even if there's no immediate profit in it.
sleep men ugly-man
I am not sexually attracted to women. I would rather sleep with an ugly man than with a woman.
educational
Lower prices are not service; they're just lower prices.
educational thinking people
Throw in something extra. Whether it's a coupon for a future discount, additional information on how to use the product, or a genuine smile, people love to get more than they thought they were getting. And don't think that a gesture has to be large to be effective.
educational giving attention
Deal with complaints. If you give the complaint your attention, you may be able to please this one person this one time - and position your business to reap the benefits of good customer service.
educational phones needs
Answer your phone. Get call forwarding. Or an answering service. Hire staff if you need to. But make sure that someone is picking up the phone when someone calls your business.