Famous Quotes & Sayings

Ben Parr

Don't let failure deter you; use it as a stepping-stone and an educational experience towards making your mark on the world.

Barbara Jordan

Just remember the world is not a playground but a schoolroom. Life is not a holiday but an education. One eternal lesson for us all: to teach us how better we should love.

Barbara Jordan

Education remains the key to both economic and political empowerment.

Blake Mycoskie

Giving builds loyal customers and turns those customers into supporters...You can find passion and profit and meaning all at once, right now.

Dean Kamen

Americans thinking that America will continue to lead the world in innovation and quality of life without some quick and serious educational improvements are dangerously delusional.

Eleanor Roosevelt

Nothing we learn in this world is ever wasted.

Simon Mainwaring

How much do you as a consumer value a positive experience with a brand or its customer service department? How willing are you to share that with your friends? How inclined are you to let that person know that you're interaction with them was positive?

Thomas Jefferson

music, drawing, books, invention & exercise will be so many resources to you against ennui.

Thomas Jefferson

ours are the only farmers who can read Homer

Susan Ward

Train your staff (if you have any) to be always helpful, courteous, and knowledgeable. Most importantly, give every member of your staff enough information and power to make those small customer-pleasing decisions, so he never has to say, "I don't know, but so-and-so will be back at..."

Susan Ward

Answer your phone. Get call forwarding. Or an answering service. Hire staff if you need to. But make sure that someone is picking up the phone when someone calls your business.

Susan Ward

Listen to your customers. Can the sales pitches and the product babble. Let your customer talk and show him that you are listening by making the appropriate responses, such as suggesting how to solve the problem.

Susan Ward

Deal with complaints. If you give the complaint your attention, you may be able to please this one person this one time - and position your business to reap the benefits of good customer service.

Susan Ward

Throw in something extra. Whether it's a coupon for a future discount, additional information on how to use the product, or a genuine smile, people love to get more than they thought they were getting. And don't think that a gesture has to be large to be effective.

Susan Ward

The irony of good customer service is that over time it will bring in more new customers than promotions and price slashing ever did!

Susan Ward

Lower prices are not service; they're just lower prices.

Susan Ward

Be helpful - even if there's no immediate profit in it.

Susan Ward

Don't make promises unless you will keep them. Not plan to keep them. Will keep them. Reliability is one of the keys to any good relationship, and good customer service is no exception.

Tate Taylor

In the South, we tell stories. We tell stories if you're in a sales position, if you're in a retail position, you lure your customer by telling a story. You just do.

But you take a four-year state college, with a broader range of admission, and what happens during those four years may be an even greater value-added educational experience. I don't know.

One of the things that we're all struggling with is how to judge the quality of the value-added experience of an educational course or year. I don't think it's impossible to do that, but it's difficult.

Tom Peters

Develop a respect and reverence for the principle of variation: the idea that the message ain't in the mean, the mode or the median - it's in the differences that occur throughout a population.

Tom Robbins

'Neotenty' is 'remaining young,' and it may be ironic that it is so little known, because human evolution has been dominated by it.

Tom Robbins

If little else, the brain is an educational toy.

Robert Browning

There's a new tribunal now higher than God's -The educated man's!

Rigoberta Menchu

...instead of giving a rifle to somebody, build a school; instead of giving a rifle, build a community with adequate services. Instead of giving a rifle, develop an educational system that is not about conflict and violence, but one that promotes respect for values, for life, and respect for one's elders. This requires a huge investment. Yet if we can invest in a different vision of peaceful coexistence, I think we can change the world, because every problem has a nonviolent answer.

Richard Mitchell

Far from failing in its intended task, our educational system is in fact succeeding magnificently, because its aim is to keep the American people thoughtless enough to go on supporting the system.

Seth Godin

The only purpose of customer service is to change feelings.

Rajneesh

Knowledge is not information, it's transformation.

Neil deGrasse Tyson

Too many people view on [space exploration] as a luxury rather than as a fundamental driver to stimulate interest in science to everyone in the educational pipeline. It's vital to our prosperity and security.

Neil deGrasse Tyson

There's no greater sign of the failure of the American educational system than the extent to which Americans are distracted by the possibility that Earth might end on December 21, 2012. It's a profound absence of awareness of the laws of physics and how nature works. So they're missing some science classes in their training in high school or in college that would empower them to understand and to judge when someone else is basically just full of it. Science is like an inoculation against charlatans who would have you believe whatever it is they tell you.

Matthew Lesko

Many of you might already recognize me as the guy in the question-mark suits appearing in the late night TV commercials and on the cover of educational books and CDs.

Maria Montessori

When mental development is under discussion, there are many who say, 'How does movement come into it? We are talking about the mind.' And when we think of intellectual activity, we always imagine people sitting still, motionless. But mental development must be connected with movement and be dependent on it. It is vital that educational theory and practice should be informed by that idea.