Al Lenza
Al Lenza
addition advantage air cruise customers next northwest options planning pricing service travel
Customers at nwa.com now have even more options when planning their next vacation. In addition to their air travel needs, Northwest customers can take advantage of competitive pricing for cruises, on- and off-line booking capabilities and 24-7 customer service from our cruise experts.
boarding buys customers extra few minutes passes
At lot of customers now feel comfortable issuing their own boarding passes at home. It buys them a few extra minutes when they get to the airport.
crowds lines
At Thanksgiving, there were no lines anywhere. All these nightmarish predictions of crowds just don't materialize anymore.
appetite fairly fare price private published sending talking
But if you're talking about sending a private price that undercuts the published fare by, say, $10, I don't think there's much of an appetite for that yet. Our published fares are already fairly competitive and priced right.
clearly cost customers objective primary
Clearly there are cost savings. But our primary objective is to give customers what they want.
negotiate passenger point
We'd like to get to a point where the kiosks could actually negotiate the compensation a passenger will get and rebook the flight.