Anne Brouwer
Anne Brouwer
Anne Brouwer quotes about
absolutely customer customers disrupt extremely
It's absolutely essential. It's extremely important that they not do anything to disrupt the customer experience.
brands customer finest impeccable national quality reputation store treat
Lands' End is one of the finest national brands that Sears has in the store, with an impeccable reputation for quality and customer loyalty. It really makes sense to treat it as such and make it a store in the store.
attracting challenges customers faced hard lines mix shop
One of the challenges that Sears has faced is the mix of customers that shop their hard lines is different than what they were typically attracting in apparel.