Annette Copeland
Annette Copeland
along calls claims finally folks handing hanging help hours involving last line multiple next pass phone reach relieved several
A lot of the calls come from shelters where applicants just pass the phone along to the next person in line without hanging up. They're just so relieved to finally reach someone who can help them. Some of the calls involving multiple claims can last several hours - and our folks end up handing the phone off to each other just to take a break.
affecting money save
This also will save us money without affecting our customers.