Bill Swank
Bill Swank
average bad customers half less national service time
Our customers are out of service less time only half as much as the national average so if we had bad maintenance we wouldn't have that kind of reliability.
contact customer people problem service situation work
People should contact us if they have a problem and let us know what their situation is. Our customer service representatives will work with customers.
confuse intent
There was no intent to confuse or mislead anybody.
adjustment along costs customers direct fuel high increase pass
This is an increase in the adjustment in the fuel (cost) . . . that is a direct pass along to the customer. We're impacted by the same high costs of fuel that each of our customers are.
difference following fuel prices
If fuel prices come down drastically, we will refund the difference the following year.
million
Considering we have 1.3 million poles, that would be 120,000 a year.
amount experience forecasts hurricane light past reasonable reserve
The reserve amount that we are requesting is reasonable in light of the past experience of the past two years and the forecasts of the heightened hurricane activity.
affect fuel prices
It won't affect prices at all. We anticipated the fluctuation in fuel prices when we set our rates.
believe expenses recovery seeking serving
We believe the expenses we are seeking recovery of were prudently incurred in serving our customers.