Bob Defillippo
Bob Defillippo
directly obviously painful people related stock
This is directly related to what is going on in the stock market. It's painful to do but we're obviously not the only people doing it.
strategy
It's part of our strategy to diversify distribution.
accuracy clear complaints customer gone high internal involving number review seems since verify
We can't verify the accuracy of the numbers. All of our internal surveys show high customer satisfaction. And after a review of the complaints involving Prudential, it seems clear that since 1997, the number of complaints has consistently gone down.