Bob Lewis
Bob Lewis
arrogance covering excuse
Arrogance is a veneer -- a thin covering of excuses hiding deep performance deficiencies.
glasses air water
Pessimists, we're told, look at a glass containing 50% air and 50% water and see it as half empty. Optimists, in contrast, see it as half full. Engineers, of course, understand the glass is twice as big as it needs to be.
horse winning kentucky
To win the Kentucky Derby is the goal of every trainer, every hot-walker, every backside person. They may be just rubbing on a horse, or hot-walking a horse, but they wonder if they could win the Kentucky Derby.
technology hype three
The technology life cycle has three stages: Hype, disillusionment, and application.
experience helping increase lower provides
We're helping them to increase their revenues and lower their costs. In the end, it provides for a better experience for customers.
anticipate change customers rates
We've already notified our customers what their new rates will be, so I don't anticipate we'll change (the rate schedule) now.