Brad Stone
Brad Stone
biased forged hard matter tension toward writers
No matter how hard we strive for objectivity, writers are biased toward tension - those moments in which character is forged and revealed.
achieved customer expense value
I don't think value to the customer is achieved at the expense of employees' welfare.
amazon pattern weather
Ultimately, Amazon is a weather pattern that disturbs everything around it.
amazon emotions guided human petty responding run studying subjective
Amazon is famously run by studying and responding to its own data; yet when it comes to promotions, decisions are often subjective and guided by human emotions and petty political dynamics.
amazon anticipate call exactly maybe offer retailers whatever
I don't think we yet know - because it's probably not big enough - what exactly Amazon does to our cities, but whatever it is, I don't anticipate retail wastelands. If anything, it's maybe a wake-up call to retailers that they just have to offer something meaningful to customers.
advantages amazon broad emulate largest lots low monopoly retailers selection slowing
There are lots of retailers that are now scrambling to emulate the Amazon model, so Amazon does not have a monopoly on same-day distribution or broad selection or low prices. All that said, there are advantages that accrue to the largest player, so I don't see much in the way of Amazon slowing down.