Brad Stone
Brad Stone
biased forged hard matter tension toward writers
No matter how hard we strive for objectivity, writers are biased toward tension - those moments in which character is forged and revealed.
achieved customer expense value
I don't think value to the customer is achieved at the expense of employees' welfare.
amazon pattern weather
Ultimately, Amazon is a weather pattern that disturbs everything around it.
amazon emotions guided human petty responding run studying subjective
Amazon is famously run by studying and responding to its own data; yet when it comes to promotions, decisions are often subjective and guided by human emotions and petty political dynamics.
amazon anticipate call exactly maybe offer retailers whatever
I don't think we yet know - because it's probably not big enough - what exactly Amazon does to our cities, but whatever it is, I don't anticipate retail wastelands. If anything, it's maybe a wake-up call to retailers that they just have to offer something meaningful to customers.