Brent Hanbury
Brent Hanbury
desk help people
So if you can automate this, the end-user can have a self-service environment. They're going to get their password reset, so they're happy. And your help desk people will be more productive.
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Industry data shows it's not unusual for an IT environment to have 30 to 60 per cent of all identities being orphan identities.
channel full function identity knowledge needs number primary small took worked
We took all our knowledge on the full function product, called Tivoli Identity Manager, and worked with a number of mid-sized and small organizations, and channel partners, to identity what the primary needs of the marketplace are.