Britt Beemer
Britt Beemer
clearance consumers great january love proved
Consumers love January because January has always been this great clearance month. If they don't see (sales), as they've proved this Christmas, they'll outwait the retailer.
consumers less likely might
Consumers might think (restocking fees) are unfair. As long as they feel it's unfair, they'll be less likely to go back to that store.
attitudes christmas consumer customer felt help hurt instead last loyalty people percent pricing profits shift stores year
I think the big story of Christmas will be this shift in consumer attitudes where people felt that stores gouged them with their pricing strategy. The 30 to 40 percent discounts this year instead of the 50 to 70 percent off last year will help profits but will hurt customer loyalty in the long term.
consumers enamored year
Consumers this year just never got enamored with what they saw.
christmas consumer excited last saw shop time waiting
More Americans are waiting to the end to shop for Christmas than any other time in the last 10 years. The consumer was never excited about anything that they saw this Christmas.
consumer deal fraud gift holiday indulge jerks percent research rest returns shows three
Our research on holiday gift returns shows that it's only three percent of Americans who are real jerks and they indulge in consumer fraud and return abuse. The rest of us have to deal with the consequences.
consumer goes stores
The consumer that's going to Wal-Mart is going to be very price-driven. The person who goes to one of these stores may be very high-tech-driven.
advised aggressive clients consumers extremely less margin money otherwise retail retailers shopping spend super thanksgiving
I see an extremely promotional shopping environment. I've advised my retail clients to be super aggressive Thanksgiving weekend. Retailers don't want to do it from a margin perspective, but otherwise they won't see shoppers in stores. Consumers have less money to spend and they'll take their 'less money' elsewhere.
consumers greater lower mean obviously
It probably won't mean much lower prices. It's going to obviously give consumers greater convenience, and that's what consumers want with drugstores.
consumers
I think consumers want to see a choice.
christmas consumers seen
I've never seen this many consumers not done with their Christmas shopping.
cards excited gift people plan putting retailers spring
About 30% of people who got gift cards plan to use them this week. Many retailers are going to be putting out spring merchandise to get people excited about it.
doomed next quarter year
I would say that the first quarter of next year probably has already been doomed by this episode,
martha
She was off the charts. Right up there with Martha Stewart.