Claes Fornell
Claes Fornell
Claes Fornell is an expert on customer satisfaction measurement and asset measurement...
continues emerging growth outlook
The outlook continues to look good, especially growth in emerging markets.
cheaper corporate earlier economy stocks strong turned year
Stocks are only getting cheaper and cheaper, and the U.S. economy is strong as are corporate profits. I was bearish on U.S. equities earlier this year but have now turned positive.
break driving exception product quality seems service terms value virtually
We break it down in terms of value for money, product quality and service quality. For virtually all of these retailers, with the exception of Wal-Mart, it is really the service quality that seems to be driving the satisfaction.