David Castelveter
David Castelveter
account carry company crisis customers managers process
All managers carry a crisis binder, a checklist of what you need to do. The very first thing the company does is account for their customers and employees. Once that process was done, what we want you to know are the facts. We never speculate.
advance chaos flight operate passenger
One flight, one passenger who doesn't get to his or her destination because of Chaos is one too many. For you to not know if a flight is going to operate because of Chaos is intolerable. It is better that we tell you in advance the flight is cancelled.
air control dealing delays security traffic weather
They're dealing with weather delays, air traffic control delays and new security measures.
charlotte delighted helped integrity maintain normal rest
We're delighted that Charlotte was able to maintain a normal operation. That helped maintain the integrity of much of the rest of our system.
asking certainly engage
We certainly don't want to engage in speculation. The important thing is that it was found. ... There is an investigation. We'll keep asking questions.
bags moving parts
We don't want to speculate. There's a lot of parts moving around and bags being shipped. Things happen. That's not to say we're not going to investigate.
bringing cabin certainly flight initiative perspective respect supported
We supported the TSA initiative and still do. We certainly respect the flight attendants' perspective on cabin safety, but it's not scissors that are bringing down airplanes today.