Dean Headley
Dean Headley
Dean Warren Headleyis an English cricketer...
airlines far push sure
Airlines know their consumers. I'm not sure they know how far they can push them.
america cost customer determined domestic gotten holes likely lost management might savings west whatever
It's likely that the America West management has gotten a better feel for the holes in the merged company, and one of them is how it handles domestic reservations. They might have determined that whatever cost savings they're getting are being lost in customer dissatisfaction.
We would not have a low-fare carrier of any significance without that subsidy.
across airline found gone quality second year
We found that this year, for the second year in a row, airline quality as a whole has gone down across the industry.