Dean Headley
Dean Headley
Dean Warren Headleyis an English cricketer...
ability airlines confidence consumers continue lose time worse
At a time when the airlines got worse, they all kind of got worse at the same rate. If we continue down this path, consumers will lose all confidence in the airlines' ability to perform.
convenient driving hours market mind people three
People have already demonstrated that they don't mind driving that three hours and Southwest doesn't need to make this market any more convenient than it already is.
airlines far push sure
Airlines know their consumers. I'm not sure they know how far they can push them.
airlines time worse
At a time when airlines got worse, they all kind of got worse at the same rate.
bad continue few fix performance poorer unless
Our performance is about as bad as it was then. Unless we fix a few things, we're probably going to continue to have poorer and poorer performance.
five problems
We've got the same problems we had five years ago.
developed half
We are half way to anywhere. It's just unfortunate that the airports around us developed before we did.