Denise Sposato
Denise Sposato
contrary customer incident information procedures
It was a regrettable incident and is contrary to any of our established procedures at H&R Block. Confidentiality of customer information is our No. 1 priority.
envelope good internal revenue service wants
No one wants to get that envelope with Internal Revenue Service in the upper left-hand corner. No good can come of that, usually.
easily identify numbers packages security social stand
The Social Security numbers on the packages had no formatting that would make them stand out, and no one would have been able to easily identify them as a Social Security number.