Ed Kinney
Ed Kinney
concerns control information misplaced require
The information could be misplaced and retrieving it would require sophisticated hardware. But any information out of our control concerns us.
affluence becoming factor lifestyle market plays premium
Affluence plays a big factor today. Lifestyle expectations have risen, and the premium market is becoming very attractive.
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The destinations and features are great for those interested in taking quality vacations for a long time to come.
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At this point, we are taking all things into consideration. The tapes may have been taken, but they could have been misplaced. We're still investigating the situation.
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The rise of the Internet has really helped us. The Internet allows people to research on their own time.
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If you own in Colorado and used up 14 of your days there, and then wanted to use the balance in St. Thomas, you could do that.
cases followed open proactive process
We try to be proactive in cases like this. We followed our own process of being open and proactive.
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We found an increasing number of people who like the property but would not use 13 weeks but wanted more than a couple weeks. We adapted to the consumers' demand.