Ed Legge
Ed Legge
huge unheard
It is (a huge jump), but it's not unheard of.
appliances changes major
Look at any changes you've made, any major purchases, anything you haven't used a lot of before. Look at the wattage on appliances used.
customer deal followed looked people quickly resolved
We've got people who deal with these things all the time, and it looked to them like it was a usage issue. We just followed procedure, and in this case, it didn't get resolved as quickly as the customer wanted it to.