Gary Sherwin
Gary Sherwin
believe commitment deliver emotional good people santa service truly work
This is not just an intellectual exercise. The people who live and work here have an emotional commitment to Santa Monica, and can deliver a good service if they truly believe in it.
whether
If you're part of the community, whether you like it or not, you're part of the brand.
essential
It's about discovering the essential qualities. Otherwise, a destination is just a destination.
expect experience higher level match pay people quality room service
We want to match the quality of service with the quality of the destination. If people are going to pay a higher-than-average room rate, they should expect a higher level of service experience from the destination as well as the hotel.