Henry Harteveldt
Henry Harteveldt
consumer harm
There is categorically no consumer harm being done right now.
marketing move needle wrong
They're really just marketing gimmicks. There's nothing wrong with them, but I don't think it's going to move the needle for you.
incumbent possible respond
It's incumbent on American to respond to this. It's possible that American will try to up the bidding for US Airways.
brutal consumers crowded customer lacks market online research shows sites travel
This is a crowded and brutal market that makes the NHL look like the opera. It also lacks customer loyalty. Our research shows that only 4 in 10 consumers who use online travel sites say they routinely go to the same site.
embrace industry
The industry as a whole will have to embrace this. It will just take time.
add air airlines america business cost figure glaring hole largest market model north paid people product struggling time travel weight
There is a big glaring hole here. The largest air travel market in the world is North America, ... It's not like people don't want to use it. The airlines are struggling to figure out the business model and the tradeoff. You add weight to the airplane. Will this and the product cost be paid off during a set time frame?
definitely logical move yahoo
Yahoo is definitely on the right track. The move is very logical and very relevant.
agents based behavior change travel travelers user yahoo
What Yahoo has and the travel agents don't have is user generated content. Travelers will change their behavior based on what they see from other consumers.