Jack Hoadley
Jack Hoadley
folks overloaded patients people phased program slowly system waited
They could have waited a year, or phased it in slowly through the year. So you had all these people going into the program at once. That overloaded the system for the non-Medicaid patients folks as well.
consumers design face nearly plan quite sort task unique
The task consumers face will be quite challenging. Because nearly every plan has a unique plan design, even researchers like myself find it challenging to sort out the choices.
assistance cases disrupt hard help knew people share somewhat stable
Each one is a little different, but they all share this 'I had this nice, stable situation' aspect, where people knew what they had, even if it was somewhat spotty help through pharmaceutical assistance programs. Now they have to disrupt that and at least make a decision, or in many cases make a shift. That's hard for people.