Jake Brace
Jake Brace
industry reached
We don't see the industry has reached equilibrium yet.
attract business despite environment exit fact financing gotten industry last plan united
This validates our business plan and demonstrates that despite the fact that the industry environment has gotten tougher, the United business plan can attract even more all-debt exit financing than it could last winter.
approach areas baggage best clearly complaints costs customer despite dramatic fewest financial fuel helping improved increases industry last numbers operating performance records united
Our approach is clearly working, as the numbers show. We have substantially improved our financial performance despite dramatic increases in fuel costs over the last 12 months. And United has one of the best operating records in the industry -- in on-time departures, baggage handling, fewest customer complaints and other areas helping us to outpace the industry in unit revenue.
among business chief costs fuel industry normal number operation pleased
This is very normal for bankruptcies ... (and) has nothing to do with the operation of the business at all, ... The industry still has a number of challenges, fuel costs chief among them, but we're pleased with our results.
exit facility response validation
Response to syndication of our exit facility is yet another validation of the substantial and sustainable improvements made during our restructuring.
airlines existed united
I think this is a much, much different United Airlines than the one that existed in 2002.
action both suspect trial
I suspect that the trial has spurred action on both sides,
blazing products terms trail
We are blazing our own trail in terms of what products and offerings we have.
bankruptcy contracts looked measure obviously people setting standard yardstick
We think we're setting the standard for performance. If you see what people have done in other bankruptcies, they've obviously looked at our contracts and things like that as a yardstick to measure their own bankruptcy process.
company determine exchange open recovery trading true value
We'll open trading on an exchange and that will determine what the value of the company will be. That's when you'll be able to determine what the true recovery will be.
critics hard hard-work outset represents three today validation work
Today represents a validation of three years of hard work that at the outset many critics said could not be done.
early generate ignore premium revenue signs value
We're not going to ignore the low-value customer, but we're going to try and generate a revenue premium from the high-value customer. And the early signs of that are very promising.
investing money spending taking time
We are judiciously taking money and investing it in the high-value customer, and at the same time we are not spending any more than we have to on the low-value customer.
issues possibly resolve
We're going to resolve as many of these issues as we possibly can,