James Devlin
![James Devlin](/assets/img/authors/unknown.jpg)
James Devlin
gym past shots stay three
Over the past three summers, I stay in the gym and just shoot. Usually about 200 to 300 shots a day.
half second
The first half was offense, the second half was defense.
ant couple felt lucky
I'm lucky I didn't get squashed. I felt like an ant out there a couple of times.
according achieved analysis coaching collection company customer education effective employee ensure exciting financial five great group growing honor initiative lead machine management ongoing perfect performance premise program receive service standards timely waste women
In a company of 50,000 employees, it is a great honor to receive this distinction. Five years ago, Waste Management implemented an exciting new customer service program that operates according to the premise that perfect service can be achieved through effective employee education and communication. This initiative is called Service Machine and relies on effective tracking, timely review, analysis and ongoing coaching to ensure that these standards are consistently achieved. This group of men and women consistently lead the way, from financial performance to collection productivity improvements to growing the company's revenue.
pace
We have to play our pace and not the other team's.