James Womack
James Womack
advances customers deal efforts exactly finally great helping involves lean location money prefer problems providing reduce solve solving wasting
Even with those advances most manufacturers are not making a great deal of money and customers aren't happy, ... Lean consumption involves solving customers' problems completely, not wasting their time, providing exactly what the customer wants, in a location they prefer and a timeframe they need. And finally it is helping customers reduce efforts to solve their own set of problems.