Jeff Bezos
Jeff Bezos
Jeffrey Preston "Jeff" Bezosis an American technology entrepreneur and investor. He has played a role in the growth of e-commerce as the founder and CEO of Amazon.com, an online merchant of books and later of a wide variety of products and services, most recently video streaming. Amazon.com became the largest retailer on the World Wide Web and a model for Internet sales...
NationalityAmerican
ProfessionEntrepreneur
Date of Birth12 January 1964
CityAlbuquerque, NM
CountryUnited States of America
The best customer service is if the customer doesn't need to call you, doesn't need to talk to you. It just works.
If you are going to do large-scale invention, you have to be willing to do three things: You must be willing to fail; you have to be willing to think long term; and you have to be willing to be misunderstood for long periods of time.
Teachers, who are really good create that environment where you can be very satisfied by the process of learning. If you do something and you find it a very satisfying experience then you want to do more of it. The great teachers somehow convey in their very attitude and their words and their actions and everything they do that this is an important thing you're learning. You end up wanting to do more of it and more of it and more of it. That's a real talent some people have to convey the importance of that and to reflect it back to the students.
The common question that gets asked in business is, 'why?' That's a good question, but an equally valid question is, 'why not?'
We'd like to thank Joe for his hard work and accomplishments over the last year. I believe he is making the right decision for him and his family under the circumstances. We all wish him the very best.
I wanted to project myself forward to age 80 and say, ‘OK, I’m looking back on my life. I want to minimise the number of regrets I have.’ And I knew that when I was 80, I was not going to regret having tried this. I was not going to regret trying to participate in this thing called the Internet that I thought was going to be a really big deal. I knew that if I failed, I wouldn’t regret that. But I knew the one thing I might regret is not ever having tried. I knew that that would haunt me every day.
I think there's no question that there is going to be an accelerating consolidation and that's very, very healthy for this industry, ... In the past, if you look at what ideas have gotten funded, basically all ideas gave gotten funded -- good ideas and bad ideas in the previous climate.
The framework I found which made the decision incredibly easy was what I called – which only a nerd would call – a ‘regret minimization framework’. So I wanted to project myself forward to age 80 and say, ‘Okay, now I’m looking back on my life. I want to have minimized the number of regrets I have.
Our biggest cost is not power, or servers, or people. It's lack of utilization. It dominates all other costs.
Amazon.com is still a small and young company relative to many offline retailers, and we must ensure that we build the strongest customer relationships possible during this critical period, ... In 1999, we expect to invest even more aggressively than we have in the past.
I now believe it's possible that the current rules governing business-method and software patents could end up harming us all, ... despite the call from many thoughtful folks for us to give up our patents unilaterally, I don't believe it would be right for us to do so.
Our premise is there are going to be a lot of winners. It's not winner take all. Other people do not have to lose for us to win.
There are two kinds of companies, those that work to try to charge more and those that work to charge less. We will be the second.
I don't think that you can invent on behalf of customers unless you're willing to think long-term, because a lot of invention doesn't work. If you're going to invent, it means you're going to experiment, and if you're going to experiment, you're going to fail, and if you're going to fail, you have to think long term.