Jeff Blyskal
Jeff Blyskal
adding bigger complex hardware interact internet work
You're adding more complex software, more hardware devices, home-based Internet applications. These things interact and they don't always work together. That's going to make this a bigger problem.
alert army army-and-navy consumers problems product unpaid
Consumers are unpaid conscripts in an unpaid army of product testers who go and find the problems and alert the manufacturers.
frustrated people tech
People are already so frustrated with tech support, they're not even calling,