Jim Kahler
Jim Kahler
areas beyond cost covers customer drivers kinds purpose relationship serve services
These kinds of services are really important because they serve a purpose with customer loyalty, and maintaining that relationship beyond the warranty period. But also, the tune-up covers areas that are also cost drivers for warranty.
area behind customer customers experience good loyalty next period products purchase remain stand
That is an important area for us, for customer loyalty and customer satisfaction, to stand behind our products not just through the warranty period but beyond. We want our customers to remain loyal to us, so that when they get into their next purchase cycle, they've had a good product experience with us.