John Simley
John Simley
equipped estimate length lines percent reduced sales spent stores third time
The self-checkout has reduced length of lines by a third and the time spent in lines by a third. We estimate that 30 percent of all sales are made through self-checkout at stores equipped with them.
customers distance environmental experience feeling few fewer incorrect instead places quite reduction road trips
Our feeling is that it was an incorrect interpretation and it weakens the state's environmental statutes. We have quite a few of these things. The experience indicates that customers make fewer trips of a shorter distance over time. That's a significant reduction in road miles. They're going to one place instead of 14 places to get what they need. We think that's relevant.
faces issue state
This is an issue that faces every retailer in the state of Michigan.
employees indication monday number shown slower
There's no indication that any number of employees have not shown up for work. Monday is traditionally a slower day for business.
apparent gotten ill people product rest sticker
People don't really look for the sticker on the product anymore. In the rest of the country, people have gotten conditioned to do without it, to no apparent ill effect.
finding service stealth
You're finding more and more stealth applications because of zoning restrictions (on conventional towers). And sometimes, frankly, they're the only way to get service into an area.
price
If we're going to make this work, the price must be transparent to the consumer.
allowed areas choice customers front improve leave move pay people problems received service staff
They've been very well received with shoppers and people don't have problems with the new technology. We wanted to give customers a choice at the front end so that they could pay and leave quickly. The self-checkout has also allowed us to move staff away from registers and improve service in other areas of the store.
bound comply difficult items law millions move multiple quantities quickly store talking
When you look at a store, there are multiple quantities of 100,000 items. You are talking about millions of items on hand. They move through the store very quickly and that makes it enormously difficult and costly. But it is the law in Michigan, and we are bound to comply with it.
seeing waiting
We are still waiting and seeing at this point.
advances believe imminent item law near pricing recent require
We believe that recent and imminent technological advances will require a modernization of the item pricing law in the near future.
among associates company current forefront industry offender retailers screen sex state
Wal-Mart has been at the forefront of that effort. Our company was among the first retailers in the industry to screen current associates with sex offender registries in every state that allows it.
attribute country disruption operations report seen store today
We haven't had a report from any store in the country that has seen a disruption to its operations today that we could attribute to the boycott.
store unable
We have not had any instances where a store has been unable to function.