John Tschohl
John Tschohl
John Tschohlis an author and president of Service Quality Institute. He is an American business consultant and Customer Service Strategist...
celebrate company decisions door element employees empowered feature front message near parking pizza prime recognized rest sending spot throw workforce
Recognition is another important element of empowerment. Employees who make empowered decisions should be recognized and rewarded. Celebrate them. Feature them in the company publication. Give them a prime parking spot near the front door for a week. Throw a pizza party. By doing so, you are sending a message to the rest of the workforce that empowerment is important.