Jon Allen
Jon Allen
eligible expansion order people program reduced save services time
At a time when eligibility and services are being reduced in order to save money, an expansion of services for people who aren't eligible for the program is not under consideration.
beginning cards continuing conversion process recipients taxpayers using
We're continuing with the conversion process and, beginning the end of this month, recipients will begin using new cards and taxpayers will save.
automated aware based clients contact experience high past phone remedy situation system time
We are aware of the situation and are in contact with the vendor to remedy the situation during this time of high caller volume. Based on past experience of implementing this system in other states, the clients that opt out of the automated phone system was much lower.
individual trying work
We know how important this is to the individual and we're trying to work with them.