Kay Wilkins
Kay Wilkins
buses cross feeding mayor meeting message national needed people red rescue response
People needed to evacuate the city. That was the message the mayor was sending, ... Our people could have hampered the rescue effort. We were meeting buses of evacuees when they would come to different areas. What the Red Cross does during a national response is feeding and sheltering, and we were positioned well for that.
access assistance bargain financial innovative million number people trying ways
We did not bargain for having a million people trying to access an 800 number at the same time, ... For a long time, that was the only way people could access financial assistance. We've been trying to find innovative ways to get that assistance into their hands.